Privacy Policy
Introduction
At Chinese Phone Guy, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information.
Information We Collect
When you shop with us, we may collect:
- Contact details: name, email address, phone number
- Shipping address: where you want your order delivered
- Payment information: processed securely through our payment provider (we don't store your full card details)
- Order history: what you've purchased from us
- Device information: browser type, IP address for security and fraud prevention
How We Use Your Information
We use your data to:
- Process and ship your orders
- Send order confirmations and shipping updates
- Respond to your questions and support requests
- Handle returns, warranty claims, and refunds
- Prevent fraud and keep our site secure
- Improve our website and customer experience
Marketing Communications
We may send you promotional emails about new products or special offers, but only if you've opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
Sharing Your Information
We don't sell your personal data. We only share information with:
- Shipping partners: to deliver your order (name, address, phone)
- Payment processors: to complete transactions securely
- Service providers: who help us run our business (email, analytics, etc.)
- Legal authorities: if required by law or to protect our rights
Data Security
We use industry-standard security measures to protect your information, including SSL encryption for all data transmitted through our website. However, no online transmission is 100% secure, so we can't guarantee absolute security.
Cookies
Our website uses cookies to remember your preferences, keep you logged in, and understand how people use our site. You can disable cookies in your browser settings, but some features may not work properly.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Ask us to delete your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us.
How Long We Keep Your Data
We keep your information for as long as necessary to fulfill the purposes outlined in this policy. Order records are typically kept for 7 years for accounting and legal purposes. Marketing data is deleted when you unsubscribe or close your account.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or how we handle your data, please get in touch.